• “Thank you for not just looking after but genuinely caring for our Grandma and Great Grandma over the last few years, and especially during the last few months and weeks before she passed away peacefully.

    Grandma really was happy at the Hermitage, she had her friends in all of you and her peers. She was fond of you all.

    If I could be there in England I would and I would come and visit you all and thank you in person and give you a big hug. From the bottom of our hearts, we thank you. You do an amazing job every minute of the day and night and that means a lot to the wonderful ladies in your care, and also to their loved ones near and far””On behalf of my mother, I would like to express her and mine thanks to everyone who made her 90th Birthday a special day and a success. She enjoyed every minute of it and was happy that she was able to welcome her friends into her ‘home’. We would like to say a special thank you for her birthday cake which you provided, it was lovely.”

  • “Following the recent passing of my mother, I would like to place on record my deep gratitude to you all for the excellent care offered to her during her 10 years at the Hermitage. The love and care shown to her was quite moving. She enjoyed living at the Hermitage and commentating that everybody was so kind and frequently said ‘I’m well fed and watered’. Again with grateful thanks for all your kindness.”

  • “We will be forever grateful for and incredibly humbled by the extra ordinary care and kindness that you gave to Grandma. It made such an immeasurable difference to her and also to us to know that she was wonderfully cared for.

    The last few days I often found myself in tears not only as to what was happening with Grandma but also at the lovely way you were with her. Thank you so much.”

  • “Everyone at the Hermitage has cared for mum and made her feel special and loved. Your support, friendly banter and attention to her needs, both physical and psychological, have ensured that the time spent with you all, gave her the best quality of life possible during her last months. I know she greatly appreciated all you did, and so do we.”

  • “On behalf of my mother, I would like to express her and mine thanks to everyone who made her 90th Birthday a special day and a success. She enjoyed every minute of it and was happy that she was able to welcome her friends into her ‘home’. We would like to say a special thank you for her birthday cake which you provided, it was lovely.”